Frequently Asked Questions

We deliver exclusively within Lahore, Pakistan! This allows us to guarantee maximum freshness from farm to kitchen. We cover all major sectors including DHA, Gulberg, Johar Town, Model Town, Bahria Town, Askari, Sanda, Garden Town, Township, Iqbal Town, Wapda Town, and surrounding Lahore neighborhoods.

We support all popular Pakistani payment methods for your convenience:

• Cash on Delivery (COD) — Pay the delivery rider in cash upon receiving your order.
• JazzCash — Fast, secure mobile wallet payments.
• Easypaisa — Quick mobile wallet transfers.
• Visa & Mastercard — Encrypted debit and credit card processing.

There is no strict minimum order limit to place an order with Spring Green. You can order as much or as little as you need! We also offer FREE delivery on all orders above Rs. 1500 (a nominal delivery charge of Rs. 100 applies to orders below this amount).

We operate daily deliveries across Lahore. Orders placed before our 6:00 PM cutoff are processed for same-day delivery. During checkout, you can select your preferred delivery time window: Morning (9am–12pm), Afternoon (12pm–4pm), or Evening (4pm–8pm).

Yes! We offer professionally peeled, washed, and chopped vegetables to save you precious meal prep time. Because each pre-cut item is freshly prepared to order and not stored in plastic for days, pre-cut vegetables require a 1-day advance order and will be delivered on the following day.

Our Lahore team is available 7 days a week through multiple channels:

• Phone / WhatsApp: 0339-9116688
• Email: springgreenveg@gmail.com
• Complaint Hotline: 0301-1148777
• Store Location: Shop 3, Al Bilal Road, Sanda, Lahore

Visit our Contact Page →

Your satisfaction is 100% guaranteed. Because fresh groceries are perishable, please inspect your items upon delivery and notify us within 24 hours with a photograph of the issue. We will promptly dispatch a free replacement or issue a full refund to your original payment method.

Read our full Refund & Return Policy →

Yes, you can modify or cancel your order as long as it has not left our dispatch facility with the rider. Once an order is out for delivery, cancellations cannot be processed. For custom pre-cut vegetables, cancellations must be made at least 12 hours before your scheduled delivery slot.

See cancellation guidelines in our Refund Policy →