Refund & Return Policy
Last updated: October 2026 • Spring Green Lahore
24-Hour Perishable Freshness Guarantee
We take pride in delivering hand-picked, farm-fresh produce across Lahore. If any item arrives damaged, spoiled, or incorrect, simply report it to us within 24 hours of delivery with a clear photograph, and we will issue a free replacement or complete refund.
1. Reporting Quality Issues (Within 24 Hours)
Because fresh vegetables, seasonal fruits, dairy, frozen meals, and spices are perishable commodities, all quality concerns, damages, or missing items must be reported within 24 hours of receiving your delivery package.
To request a refund or replacement:
- Call or WhatsApp us: 0339-9116688
- Email our support team: springgreenveg@gmail.com
- Provide proof: Share your Order ID and 1-2 clear photos of the damaged or spoiled product.
2. Resolution: Free Replacements or Refunds
Once our quality verification team reviews your report, we will immediately offer one of the following resolutions according to your preference:
Free Immediate Replacement
Dispatched on the next available delivery slot at absolutely no extra delivery charge.
Direct Refund (3-5 Days)
Refunded to your original payment method (JazzCash, Easypaisa, Card, or Bank Transfer) within 3 to 5 business days.
3. Order Cancellation Rules
⚠️ Orders cannot be cancelled once they are out for delivery with our rider.
Because fresh produce is gathered and packaged right before dispatch, please notify customer support at least 2 hours before your scheduled delivery window if you need to modify or cancel.
⚠️ Special Rule for Pre-Cut / Chopped Vegetables:
Custom chopped and pre-cut vegetables require 1 day advance order and custom kitchen preparation. Cancellations or modifications for pre-cut items must be made at least 12 hours before scheduled delivery.
4. Need Assistance With an Order?
We are here to ensure your household enjoys the freshest groceries with complete peace of mind.